Privacy Policy

Welcome to Planifyr. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketing services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, company name, billing address, and payment information
• Business Information: Industry, target audience, marketing goals, brand guidelines, and business objectives
• Social Media Credentials: Access tokens and permissions for social media accounts you authorize us to manage
• Content: Text, images, videos, and other materials you provide for content creation and marketing purposes
• Communication Data: Messages, feedback, and correspondence with our team

1.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, clicks, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: Website performance metrics, social media engagement statistics, conversion rates
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

• Social Media Platforms: Data from Facebook, Instagram, LinkedIn, Twitter, and other platforms where we manage your presence
• Analytics Providers: Google Analytics, social media insights, and other analytics tools
• Review Platforms: Reviews and ratings from Google, Yelp, and other review sites for reputation management

2. How We Use Your Information

We use the collected information to provide and improve our digital marketing services:

2.1 Service Delivery

• Social Media Management: Creating, scheduling, and posting content across your social media channels
• Reputation Management: Monitoring reviews, crafting responses, and managing your online reputation
• Content Creation: Developing blog posts, social media content, website copy, and marketing materials
• Website Services: Designing, developing, and maintaining professional web pages and websites
• SEO Optimization: Improving search rankings for social media, websites, and content
• Analytics and Reporting: Tracking performance, generating insights, and creating custom dashboards
• Competitor Analysis: Researching market trends and competitive positioning
• AI Agent Services: Deploying automated engagement and chatbot solutions

2.2 Business Operations

• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Sending service updates, notifications, and marketing communications
• Improving and optimizing our services
• Conducting research and analytics to enhance user experience

2.3 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud, security threats, and illegal activities
• Enforcing our terms of service and policies
• Resolving disputes and investigating complaints

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services:

• Cloud hosting and storage providers
• Payment processors and financial institutions
• Email and communication platforms
• Analytics and tracking services
• Content delivery networks

3.2 Social Media Platforms

When managing your social media presence, we share content and data with platforms such as Facebook, Instagram, LinkedIn, Twitter, and others as necessary to perform our services.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, litigation, or government request, or to protect our rights, property, and safety.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Support business operations and analytics

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

Request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

Request correction of inaccurate or incomplete personal information.

6.3 Deletion

Request deletion of your personal information, subject to legal and contractual obligations.

6.4 Restriction and Objection

Request restriction of processing or object to certain uses of your information.

6.5 Opt-Out

Opt out of marketing communications at any time by following unsubscribe instructions in our emails or contacting us directly.

6.6 Withdraw Consent

Where processing is based on consent, withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about usage patterns. You can control cookies through your browser settings, but disabling cookies may limit certain features of our services.

Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our services
• Functional Cookies: Enable enhanced features and personalization
• Advertising Cookies: Used to deliver relevant marketing content

8. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services that we do not control. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party services you access.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising privacy rights

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above, as well as the right to lodge a complaint with a supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us